October 25, 2016      

From factories and warehouses to the emergency room and finance office, the demand for reliability and productivity has led to increasing adoption and application of automation. Many repetitive tasks now relegated to business process outsourcing are getting competition from robotic process automation. How is artificial intelligence developing to compete with outsourcing?

Robotic software agents can carry out rule-based tasks related to information technology, customer service, and human resourc...

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