Will artificial intelligence and automated processes replace human analysts as well as employees in manufacturing and the service industry? Despite the fears of robotics and AI taking jobs, new tools could make the human role in business more valuable, said analytics and automation practitioners.
About half of business leaders in the U.S. and U.K. said they have embraced robotics, according to a survey conducted by Genfour and 3Gem Media Group. The survey also found that 94 percent of respondents believe increasing levels of automation are inevitable, and about a third have plans and expect the transition to be fast.
“These statistics show a very different picture from the negative portrayal of the fear surrounding robots and automation we see all too often,” said James Hall, CEO of Genfour. “Business leaders see automation as a way to increase productivity, reduce repetitive and mundane tasks, and create efficiencies in the back office.”
While job fears may be overblown, people should understand how automated processes can affect different industries and free up talent for other, more strategic roles.
“The application of smart machines … is entering into the customer-service and knowledge domains, which were thought of as more protected from automation,” Hall told Robotics Business Review. “There’s other, better stuff for people to do.”
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