Although retail sales continue to increase, a majority of such sales still take place in a brick-and-mortar environment. As global competition intensifies because of new distribution channels and cheaper alternative products, retailers are looking to cut operating costs. Robot store clerks can help with greeting store patrons, stocking backroom shelves, and staying competitive.
A key component of the operating cost for brick-and-mortar retailers is labor. Retail automation can now do things such as audit inventory and replace sales associates who ask, “Can I help you?” Customer-service robots are being developed for specific retailers with their own traits and “personalities.”
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