Right now, 6 million people in the U.S. alone are working in retailer warehouses, and 50 percent of their time is spent shifting products. Human workers spend 25 percent of their time taking empty carts back to where they were. To improve productivity and engagement, supply chain companies are increasingly turning to automation and mobile robots, but good human-robot interaction design is essential.
In my previous articles, we looked at how Willow Garage led research into human-robot interaction (HRI) and how the robot design principles learned there have guided makers of commercial service robots.
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