February 28, 2017      

Google has a motto, "AI first." Facebook has its "hacking way." Perhaps your business also lives by an operating principle of some kind. In the age of service robotics, if you want your business to stay competitive and relevant in a particular market, there should be only one mantra for execution: "Customer first."

Here is why: Companies are "hiring" robots as salespeople. AI is telling consumers what to buy. All kinds of bots are helping customers find stuff or get support.

In other words, yo...

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